Return and Refund Policy

We want you to love your Laceform piece. If it's not right for you, you may return it within 14 days of delivery.

Eligibility

To be eligible for a return, the item must be:

• Unworn, unwashed, and in the same condition you received it
• Returned with its original tags and packaging

How to start a return

Email us at support@laceform.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

Return shipping

Return shipping costs are the customer's responsibility, except when the item is defective or incorrect (see below). We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

Exchanges

We do not offer exchanges. If you'd like a different size or style, please return the original item for a refund and place a new order.

Refunds

Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 14 days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear. Original shipping charges for Express Shipping are non-refundable, unless the item is defective or incorrect.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or is not what you ordered, contact us at support@laceform.com within 14 days of delivery, including your order number and photos of the item. We'll make it right with a refund or replacement at no additional cost to you.

Order cancellations

You may cancel your order for a full refund at any time before it ships. Once your order has shipped, it can no longer be canceled, but you may return it under this policy.

Your statutory rights

This policy does not affect any rights you may have under the consumer protection laws of your country of residence.